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This document outlines the policy, terms, and necessary information related to the white-label branded mobile apps offered by EzyCourse. These apps are designed to provide a seamless experience for students accessing your platform via mobile devices.

By purchasing a branded app, you can enhance the platform's functionality and offer your audience a professional and engaging experience. 

What Users Need to Know Before Buying

1. Timeline for App Branding and Publishing

• Duration: The entire process of branding and publishing the app can take up to 4–6 weeks.
  
  

• App Store Review: Delays may occur due to rejections during the Google Play Store and Apple App Store review processes. While EzyCourse adheres to all publishing guidelines, rejections are common and can extend the timeline.

2. Publishing Requirements

• Developer Accounts:

  • Apps are published on the customer’s own Google Play Console and Apple App Store Connect accounts.
    
    

  • We Prefer Organizational Accounts:

    • For Apple App Store Connect: Individual accounts do not get full permissions, even if you add EzyCourse as an Admin.
      
      

    • For Google Play Console: Starting December 1, 2023, new personal accounts face additional limitations. That is why, it becomes more complex to use personal accounts over organizational ones.

New Google Play Store Requirements (Effective December 2023)

For Google Developer accounts created after December 1, 2023:

• You must run a closed-app test with at least 20 testers before the app can go live in production.
  
  

• Testers must opt-in and participate for at least 14 days before production access is granted.

Note: You are responsible for arranging testers. EzyCourse does not provide testers for this process.

These additional requirements highlight the importance of using an organizational account to streamline the publishing process and avoid restrictions.

3. App Customization Limitations

• Supported Customizations:

  • You can customize the app icons, colors, logos, and the splash screen (fully customizable).
    
    

• Unsupported Customizations:

  • Raw or deep customization of app functionality is not supported by default. Custom features are considered on-demand and subject to feasibility.

What Users Need to Know When/During Buying

1. App Support

• Dedicated Support Group:

  • A personal group will be created with our support team, providing 24/7 assistance for queries and issues.
    
    

• Ongoing Updates and Fixes:

  • After publishing, EzyCourse will continue to provide app updates and fixes to ensure optimal functionality.

2. Features of the Branded Mobile App

• Fully Synced with the Web Platform:

  • The app mirrors the functionality of the EzyCourse web platform. Products such as courses, bundle courses, communities, group chats,private chats, video/audio libraries, memberships, digital/physical products, live streaming, and meetings are all accessible in the app.
    
    

  • Admin Features:

    • Admins and teachers can preview their content in the app. (Note: Editing functionality is not available for admins within the app.)
      
      

  • Student Features:

    • Students can access all their enrolled content seamlessly.
      
      

• Multilingual Support:

  • The branded app supports translations, allowing users to cater to a global audience.
    
    

• In-App Purchases:

  • The app supports purchases via Google Pay and Apple Pay, enabling you to sell products directly from the app.
    
    

  • With in app purchases, you can add products of your choice. You can also add your free contents as well. But those contents should be published on the website first.
    
    

  • Sign up and deleting users from app will be enable if you add in-app-purchases.

3. Additional Considerations

• Publishing Group Access:

  • EzyCourse will require temporary access to your developer accounts for app submission. Access permissions will be revoked once the app is published successfully.
    
    

• Customization Requests:

  • While core branding elements are customizable, any feature-specific changes or additional requirements will require assessment by our development team. These requests may incur extra charges, depending on the complexity and feasibility.

Concluding Remarks

EzyCourse’s white-label branded mobile apps are an excellent solution for enhancing your platform’s accessibility and user experience. By understanding the outlined processes, timelines, and requirements, you can ensure a smooth and efficient branding and publishing experience. For any questions or further assistance, our support team is always ready to help.